Tia’s customer service recognised in international awards
TIA Bentley prides herself on her exceptional customer service, and one of her clients has wanted to show their appreciation for her passion and dedication in the beauty industry.
Ms Bentley has received a nomination in the 2020 international NALA industry awards in the categories of customer service (lash artist), health and safety award and lash artist integrity award.
Although the owner of Bentley's Beauty Bar doesn't know who to express her gratitude to because she has no idea who nominated her.
"I was really blown away, I was excited and honoured that someone would even think of me and nominate me," she said.
Ms Bentley who won the customer service award at the Maranoa business awards in 2018 and was runner up last year said making her clients look and feel good is what drives her passion in the industry.
"Each person's beauty is different and it's about how you make them feel about themselves. If you can make each individual person feel special, then that means your doing your job right," she said.
"My hours are flexible, sometimes until 10.30pm at night if they need it, for example doctors, nurses or shift workers or Mums who have their kids during the day and can only come when their husband gets home, I make sure I work around everyone."
Ms Bentley has built up very loyal clientele since her business opened in Roma but says it took years before it got to this stage.
"When my business started picking up, I remember my clients who had been with me since the beginning saying 'oh my god Tia, I can't believe you're so busy, I really don't like it anymore because I can't get in whenever I want now," she said.
Ms Bentley is also currently studying laser at the French Beauty academy so her clients won't have to make the eight hour round trip to Toowoomba for the service.
For now, she wants to pay gratitude to the mystery nominee for highlighting her in one of the most prestigious awards in the beauty industry.
"I'm extremely honoured that they would think of me to do that, especially because I'm a one woman show," she said.
"I'm extremely grateful for such wonderful clients and I'm glad they feel appreciated as I do go above and beyond which I believe is great customer service."
The winners will be announced at the NALA gala night in Edmonton, Canada on May 2 and 3.