YOUR SAY: Mobile changes catch consumers out of pocket

CHANGES: This letter writer wonders if others have had a similar issue with their telco provider.
CHANGES: This letter writer wonders if others have had a similar issue with their telco provider. Peter Holt

I HAVE a Telstra package that includes internet access and free local and STD calls on my home phone.

Therefore I only use my mobile phone when I am away from home. I have a two-year contract with Telstra for my mobile which costs $20 per month and expires in November next year.

Imagine my surprise to find that I had been charged $30 this month. When I phoned Telstra, the young man was very helpful and explained all my options.

Evidently I was supposed to receive a letter explaining that Telstra was raising the fee and to offset this, Telstra was offering increased benefits including STD calls (none of which I would use).

I had received no such letter. I pointed out that Telstra had breached their contract.

He said that I could terminate the contract and they wouldn't charge the termination fee of $80.

I could then sign a new contract but the cheapest was $35. I said I felt that Telstra should be paying me the termination fee since they breached the contract.

After I had voiced my displeasure in no uncertain terms, he eventually agreed to a compromise which will still leave a deficit of $40 this year.

My concern is that Telstra can breach their contract at will, but the consumers have to pay a termination fee if they decide to terminate. Has this happened to other people?

MAXINE HOOD, Centenary Hts

Topics:  consumers toowoomba your say

Stay Connected

Update your news preferences and get the latest news delivered to your inbox.

Thomas fires the engine

PEDDLE POWER: Thomas York competes at the State Schools Triathlon Championships at Hervey Bay.

Thomas York competes in Hervey Bay.

Storms hit the outback

The storm bears down on Charleville.

The southwest was hit by wild weather on Tuesday.

Bymount rolls out the red at fun day

HOPPING MAD: The toad races is the Red Day's main event.

Bymount celebrates Red Day.

Local Partners